Returns Policy
RETURNS
Items can be exchanged for store credit or refunded after 7 days of delivery. Please consider, if you have worn it, you have bought it.
We won't accept returns for the following:
Clothes that are not in their original condition; clothes that have been worn, soiled, damaged or marked in anyway.
We won't accept returns for the following:
Clothes that are not in their original condition; clothes that have been worn, soiled, damaged or marked in anyway.
Clothes without their tags attached. All tags and care instructions must remain on the garment.
All items purchased on sale are final and we will not accepting any returns unless faulty.
Before you can send us your return, you must request a return authorisation (RA) by emailing frankiesmelbourne@outlook.com. Please sure you include your order number and reason for return in the email. We will provide return details from here.
We process all returns within five days of receiving your items. We will send you an email with the details of your processed return. Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
STORE CREDITS
Store credits can be used to make a future purchase and are valid for 12 months from date of issue.
RETURN POSTAGE
The shipping cost of your return to get back to us is to be covered by you. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. We are not responsible for lost returns.